Cancellation & Refund Policy

1. Contest Cancellation by Users

Pre-Contest Cancellation: If you wish to cancel your participation in a contest before it starts, you may do so within the time frame indicated on the contest details page. Once successfully canceled, any entry fees paid will be refunded to your PlayFantasyIN account balance.

Post-Contest Start: Once a contest has begun, cancellations are no longer allowed. Entry fees become non-refundable as the contest outcome is determined by the real-life performance of players.

2. Contest Cancellation by PlayFantasyIN

• Insufficient Participants: If a contest does not meet the required minimum number of participants, PlayFantasyIN reserves the right to cancel the contest. In this case, all entry fees will be fully refunded to participants' account balances.
• Technical Issues: In the event of technical problems, server issues, or other unforeseen circumstances preventing the contest from proceeding fairly, PlayFantasyIN may cancel the contest. All entry fees will be refunded, and users will be notified.
• Violation of Rules: If a contest is canceled due to a breach of our Fair Play Policy or any other violation by participants, refunds may not be issued to those involved in the violation.

3. Refund Policy

• Eligible Refunds: Refunds are generally provided under the following circumstances:
  • Cancellation of a contest by PlayFantasyIN.
  • User-initiated cancellation before the contest begins.
  • Errors in billing or payment processing.
• Refund Method: Refunds will be credited to your PlayFantasyIN account balance. You can use this balance for future contest entries or request a withdrawal following our standard withdrawal process.
• Non-Refundable Situations: Refunds are not provided in the following cases:
  • User disqualification from a contest due to rule violations.
  • Losses incurred during gameplay based on player performance.
  • Requests made after the contest has started or been completed.

4. Withdrawal of Account Balance

• Withdrawal Requests: You may request to withdraw your account balance at any time, subject to the minimum withdrawal amount specified on our platform. Withdrawals will be processed to the payment method linked to your account.
• Processing Time: Withdrawal requests are typically processed within 3-5 business days. However, processing times may vary depending on your payment provider.
• Withdrawal Fees: PlayFantasyIN may charge a nominal fee for processing withdrawals. Any applicable fees will be clearly communicated during the withdrawal process.

5. How to Request a Refund or Cancellation

• Contact Us: If you wish to cancel a contest entry or request a refund, please contact our support team at [email protected]. Be sure to include your account details, contest information, and the reason for your request.
• Review Process: Our team will review your request and respond within 24-48 hours. We may request additional information to process your refund or cancellation.

6. Changes to the Cancellation & Refund Policy

PlayFantasyIN reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our platform after any updates signifies your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns regarding this Cancellation & Refund Policy, please feel free to contact us at [email protected].